Shipping Policy

 

At Leveloom, we are dedicated to ensuring that your orders are delivered promptly and efficiently. This Shipping Policy outlines the terms and conditions related to shipping, handling, and delivery.

1. Order Processing Time

1.1 Order Processing
All orders are processed within 1-3 business days, excluding weekends and holidays. Orders placed after 5:00 PM (local time) or on weekends will be processed the following business day.

1.2 Order Confirmation
Once your order is processed, you will receive a confirmation email with your order details and tracking information (if applicable).

2. Shipping Methods and Delivery Times

We partner with trusted shipping carriers to ensure your orders arrive on time. Estimated delivery times depend on your location:

  • Within the United States
    • Standard Shipping: 5-7 business days
    • Express Shipping: 2-4 business days
  • Canada
    • Standard Shipping: 5-7 business days
    • Express Shipping: 2-4 business days
  • International Shipping
    Delivery times vary depending on the destination country and may take between 10-20 business days, including time for customs clearance.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Occasionally, we offer free shipping promotions on eligible orders, so be sure to check our website for updates.

4. Tracking Your Order

After your order has shipped, you will receive a tracking number via email. You can use this number to track your package directly through the carrier’s website.

5. Shipping Restrictions

5.1 Locations We Do Not Ship To

  • P.O. Boxes or APO/FPO addresses
  • Certain remote locations

5.2 Address Accuracy
Please ensure that your shipping details are accurate when checking out. Leveloom is not liable for lost packages due to incorrect addresses.

6. Customs and Duties (For International Orders)

For international shipments, customs duties, import taxes, or other fees may apply. These charges are the responsibility of the customer.

7. Delayed or Lost Shipments

While we strive for on-time delivery, there may be delays due to factors such as:

  • Weather conditions
  • Customs clearance
  • Carrier-related issues

If your shipment is delayed or lost, please contact us at support@leveloom.com with your order details, and we will assist in resolving the issue.

8. Damaged or Missing Items

If your order arrives damaged or with missing items, please:

  • Contact us within 7 days of receiving your order.
  • Provide photos of the damaged package or items for verification. We will either replace the items or issue a refund according to our Refund Policy.

9. Contact Us

For any questions or concerns about shipping, please contact us:

At Leveloom, we are committed to delivering your orders securely and efficiently. Thank you for choosing to shop with us!