Shipping policy

 

At Leveloom.com, we are committed to delivering your orders efficiently and transparently. Please read our Shipping Policy to understand how we process, ship, and deliver your products.

1. General Information

1.1. We ship to most countries worldwide. If your location is not supported, you will be notified at checkout.
1.2. All orders are subject to availability. If an item is out of stock or unavailable, we will notify you immediately and provide alternative options or a refund.

2. Processing Times

2.1. Orders are typically processed within 1-3 business days after payment confirmation.
2.2. Processing times may vary during high-demand periods, holidays, or unforeseen circumstances.
2.3. You will receive an email confirmation with your order details and tracking information once your order has been shipped.

3. Shipping Methods and Delivery Times

3.1. Shipping Options: We offer standard and express shipping methods at checkout. Delivery times vary based on your location and the selected shipping method.
3.2. Estimated Delivery Times:

  • Standard Shipping: 7-14 business days.
  • Express Shipping: 3-7 business days.
    3.3. Please note that delivery times are estimates and may be affected by external factors, such as customs delays or carrier issues.

4. Shipping Costs

4.1. Shipping costs are calculated based on the shipping method, destination, and order weight. Final shipping costs will be displayed at checkout.
4.2. We may offer free shipping promotions; eligibility and terms will be clearly communicated.

5. Tracking Your Order

5.1. Once your order is shipped, you will receive a tracking number via email.
5.2. You can track your package using the provided tracking link or the shipping carrier’s website.

6. Customs, Duties, and Taxes

6.1. International orders may be subject to customs fees, duties, or taxes upon arrival in the destination country.
6.2. Customers are responsible for these charges. We recommend contacting your local customs office for more information.

7. Undeliverable Packages

7.1. If a package is deemed undeliverable due to an incorrect address, failed delivery attempts, or refusal of delivery, it will be returned to us.
7.2. Customers may be responsible for reshipping fees or forfeiture of the order, depending on the circumstances.

8. Lost or Delayed Shipments

8.1. If your package is delayed or lost in transit, please contact us at support@leveloom.com with your order details.
8.2. We will work with the shipping carrier to locate or resolve the issue. In cases where the package cannot be delivered, we will provide a replacement or refund.

9. Compliance with Shopify, Google, and Facebook Policies

9.1. This Shipping Policy meets Shopify’s requirements for transparent and accurate fulfillment practices.
9.2. It adheres to Google Merchant Center guidelines by providing clear shipping costs, delivery timelines, and applicable fees.
9.3. We follow Facebook’s Commerce Policies by ensuring accurate shipping information is displayed in our store and advertisements.

10. Contact Us

For questions or concerns about shipping, please contact our customer support team: