Refund policy
Thank you for shopping with Leveloom.com. We value your satisfaction and aim to provide a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- To qualify for a return:
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) must be provided.
Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary goods
- Customized or personalized items
- Digital products
If your item falls into one of these categories, please contact our support team for assistance.
Return Process
- Contact us at support@leveloom.com with your order details and reason for return.
- Our team will provide you with a return authorization and instructions.
- Ship the item back to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5-10 business days.
Exchanges
We only replace items if they are defective or damaged. For exchanges, follow the return process and indicate your request.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Include photos of the item and packaging to expedite the process.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check with your bank or card provider; processing times vary.
- Contact us at support@leveloom.com for further assistance.
Contact Us
For any questions or concerns regarding our Return and Refund Policy, please reach out to our team at:
Email: support@leveloom.com
Your satisfaction is our top priority!