Refund Policy

At Leveloom, we are dedicated to offering high-quality products and ensuring a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund and Return Policy below for more details.

1. Eligibility for Refunds

You may request a refund under the following conditions:

• The item you received is defective, damaged, or significantly different from its description.
• The product is unused, in its original condition, and in its original packaging.
• Your refund request is submitted within 30 days of receiving the product.

2. Non-Refundable Items

Certain items are not eligible for refunds:

• Products purchased on sale, during clearance, or with promotional offers.
• Personal care items that have been opened or used.
• Seasonal products (e.g., Christmas or Halloween decor) after the specific holiday period.
• Gift cards.

3. Refund Process

3.1 Initiating a Request

To request a refund, please contact us at support@leveloom.com with the following details:

• Your order number.
• The reason for the refund (with photos if the item is damaged or defective).

3.2 Return Instructions

If your refund request is approved, we will provide you with return instructions. Return shipping costs are the responsibility of the customer, unless the product was defective or incorrect.

3.3 Processing the Refund

Once we receive and inspect the returned item, we will notify you of the refund approval status. If approved, refunds will be processed to your original payment method within 5-7 business days.

4. Exchanges

If you would prefer an exchange instead of a refund, please specify this in your request. Exchanges are subject to product availability.

5. Late or Missing Refunds

If you haven’t received your refund within the stated processing time:

1. Check your bank or payment account again.
2. Contact your credit card provider, as it may take some time for the refund to be posted.
3. If you still have issues, please email us at support@leveloom.com for further assistance.

6. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, feel free to reach out to us:

• Email: support@leveloom.com
• Phone: +1 450-566-9741

At Leveloom, your satisfaction is our top priority, and we are committed to resolving any concerns promptly and efficiently. Thank you for shopping with us